Privacy Policy

About Tourism and Events NT

You can find information about Tourism and Events NT operations and how to contact us here.

Privacy information

The Department of Tourism and Hospitality supports tourism growth and delivers world-class events across the Territory. Our work promotes travel to and within the Territory and drives initiatives that support sustainable visitor growth.

We are committed to protecting your privacy and managing personal information in accordance with the Department of Tourism and Hospitality Privacy Policy and the Information Privacy Principles under the Information Act 2002 (NT) and the Privacy Act 1988 (Cth). This page provides an overview of how we collect, use, and protect personal information across our programs, events, digital channels, and services.

Information we collect

The type of personal information we collect depends on how you interact with us. This may include individuals who:

• register for or attend our events

• volunteer or participate as stall holders

• enter competitions or promotions

• apply for grants or funding programs

• apply for employment

• engage with us as contractors, customers or suppliers.

We may also collect images or audio visual recordings at events. In limited circumstances, we may collect sensitive information, such as health information if an injury occurs. Information about children may be collected when they participate in events, with parents or guardians making decisions where required.

You may choose not to provide personal information, although this may prevent us from delivering some services.

Clients and prospective clients

When you enquire about or use our services, we create a record that may include your contact information, details about your employer or organisation, your professional background and any other information you provide.

Prospective employees and applicants

We collect information for recruitment purposes, such as your name, contact details, qualifications and work history. Additional information may be collected where required for employment suitability checks.

Visitors to our website

If you identify yourself on our website by submitting an enquiry, your information is handled in accordance with the department’s policy.

Our websites uses cookies to improve functionality and analytics. You can manage cookies through your browser settings, but some features may not work if cookies are disabled.

Our site may contain links to external websites, and we are not responsible for the privacy practices of those organisations.

How and why we collect personal information

We collect personal information to deliver services, manage events, respond to enquiries, support planning and evaluation, undertake research and improve our programs. Information may be collected directly from you or through affiliated organisations, contractors or service providers.

Use and disclosure of personal information

Clients

We may use and disclose your information where necessary to deliver services or engage relevant third party providers.

Customers and event participants

Your information may be shared with clients, venues or partners involved in event delivery. Images and recordings may be used for promotional purposes where this is reasonably expected.

Contractors and service providers

We may disclose personal information to organisations that provide services such as IT support, data processing, surveys, printing, archiving, website development and market research. Information may also be shared between affiliated organisations in Australia and overseas.

Administration and management

Your information may be used for billing, payments, service planning, quality improvement, staff training, risk management, legal compliance and responding to enquiries or complaints.

We may also use or disclose personal information for other purposes outlined at the time of collection or consistent with the department’s policy.

Online interactions

You may browse our website without identifying yourself. Our website uses HTTPS encryption to help protect information transmitted between your device and our servers. While we take reasonable steps to safeguard information provided online, users should be aware that no method of transmission over the internet is completely secure and should take appropriate care when sending personal information electronically.

Anonymous or pseudonymous contact

Where lawful and practical, you may choose to engage with us anonymously or using a pseudonym. This may limit our ability to provide services or participation in programs or events.

How we store and protect information

Personal information is stored in secure systems, either electronically or in hard copy. We use secure databases, access controls, physical security at our premises and information security safeguards such as firewalls and password protections.

Information no longer required is destroyed or de identified in line with the Information Act 2002 (NT).

Direct marketing

We may use your information to send updates about programs, services, promotions or events. You may opt out at any time. Even if you opt out, we may still contact you about existing arrangements with us.

Disclosure overseas

Tourism and Events NT operates internationally and may disclose personal information to overseas recipients in regions where we or our affiliates operate. We take reasonable steps to ensure overseas recipients comply with privacy requirements.

Accessing or correcting your personal information

You may request access to, or correction of, your personal information by submitting the relevant application form:

• Access Information Form

• Correct Information Form

There is no fee to request access, although reasonable costs may apply for compiling information. If a request for access or correction is refused, we will provide the reasons for refusal and, where relevant, include a statement noting the requested amendment.

Freedom of Information (FOI)

The Information Act 2002 provides rights to access government information, including personal information, subject to specific limitations.

Tourism and Events NT manages FOI requests in line with the Act. You are encouraged to contact us before lodging a formal application, as we may be able to assist without a written request.

Learn more about Freedom of Information

Completed applications, proof of identity, and any applicable fee payments should be sent to:

Freedom of Information DCDD
Phone: 08 8999 2500
Email: FOI@nt.gov.au